A. You can email us at [email protected] or call us at 626-279-5699.
Q. Do you have a printed catalog for mailing?
A: No, as we are doing our part to go “green” our entire selection is online at www.JobyNailArt.com.
Q. What is the minimum quantity that I have to order?
A: The minimum amount for Nail/Beauty Supply ONE package (12 pieces). Free shipping- refer to shipping policy.
The minimum amount for Consumers, Salon Owner and Nail Technician is ONE piece.
Q: How are shipping charges calculated?
A: Applicable shipping charges are calculated by weight, size, destination and method of shipping carrier. For more detailed information please refer to our shipping policy.
Q. Where can I buy your product?
A. By using our “Where to Buy” button. If you are able to see a location close to you or please call us at 626-279-5699.
Q. How do I pay for an order?
A. We accept Visa, Master Card, American Express and PayPal. Unfortunately, we do not accept checks (personal/business) and Discover.
Q. I live outside of the United States. Can I have it shipped directly to a non USA address?
A. Please refer to our shipping policy.
Q. Do I need a license to purchase your product?
A. Nail/Beauty Supply will need a Resale Certificate Permit (for wholesale pricing). Nail salons will need a Resale Certificate Permit and Nail Professionals will need a Nail Technician’s license for special pricing.
Q. How do I place an order?
A. The easiest way is to buy online:
- Select a product in that category.
- Type in the number of items you wish to order in the Quantity box.
- Hit the Add to Basket button.
- Follow the instructions to complete your order or to continue shopping.
However, if you prefer, you can also order by telephone: 626-279-5699 or fax 626-279-2847.
Q. How do I return a product?
A. Due to sanitary reasons, all sales are final.
Q. How will I know that my order has been received and is being processed?
A. You’ll receive an order acknowledgment by e-mail once it’s received. For further convenience, we will contact you by e-mail as soon as your order has shipped with shipping tracking number.