FAQs

Q. What is the quickest way to contact you?

A. You can email us at sales@jobynailart.com or call us at 626-279-5699.

Q. Do you have a printed catalog for mailing?

A: No, as we are doing our part to go “green” our entire selection is online at www.JobyNailArt.com.

Q. What is the minimum quantity that I have to order?

A: The minimum amount for Nail/Beauty Supply ONE package (12 pieces). Free shipping- refer to shipping policy.

The minimum amount for Consumers, Salon Owner and Nail Technician is ONE piece.

Q: How are shipping charges calculated?

A: Applicable shipping charges are calculated by weight, size, destination and method of shipping carrier. For more detailed information please refer to our shipping policy.

Q. Where can I buy your product?

A. By using our “Where to Buy” button. If you are able to see a location  close to you or please call us at 626-279-5699.

Q. How do I pay for an order?

A. We accept Visa, Master Card, American Express and PayPal. Unfortunately, we do not accept checks (personal/business) and Discover.

Q. I live outside of the United States. Can I have it shipped directly to a non USA address?

A. Please refer to our shipping policy.

Q. Do I need a license to purchase your product?

A. Nail/Beauty Supply will need a Resale Certificate Permit (for wholesale pricing). Nail salons will need a Resale Certificate Permit and Nail Professionals will need a Nail Technician’s license for special pricing.

Q. How do I place an order?

A. The easiest way is to buy online:

  • Select a product in that category.
  • Type in the number of items you wish to order in the Quantity box.
  • Hit the Add to Basket button.
  • Follow the instructions to complete your order or to continue shopping.

However, if you prefer, you can also order by telephone: 626-279-5699 or fax 626-279-2847.

Q. How do I return a product?

A. Due to sanitary reasons, all sales are final.

Q. How will I know that my order has been received and is being processed?

A. You’ll receive an order acknowledgment by e-mail once it’s received. For further convenience, we will contact you by e-mail as soon as your order has shipped with shipping tracking number.